Popular Life’s distribution of insurance claim 100 of crores taka across the country: Importance of gaining customer trust
Popular Life Insurance PLC is conducting a special claim settlement program across the country to ensure financial security of insurance customers, deliver promised benefits on time and increase people’s trust in the country’s insurance sector. Under this program, the program of handing over insurance claim checks worth huge amounts of money to customers is ongoing in different regions of the country. Customer service, transparency, accountability and timely payment of claims are gaining importance in this continuous initiative.
It is learned that insurance claim checks have already been distributed in different areas of the country including Chittagong, Comilla, Mymensingh, Chandpur, Noakhali, Narayanganj, Brahmanbaria, Feni, Gazipur, Nawabganj, Bogra, Rangpur, Khulna, Satkhira, Jessore, Narail, Shariatpur, Barisal, Patuakhali and Bhola. The money due to customers is transferred through separate programs in these regions.
Popular Life Chairman Mohammad Zahirul Islam Rinku and Managing Director and CEO and President of Bangladesh Insurance Forum BM Yusuf Ali were present as the chief guests at various events and handed over the claim checks to the customers.
Customer interests are getting priority in claim payment:
Popular Life Chairman Mohammad Zahirul Islam Rinku said, we have to move forward by achieving customer satisfaction in the coming days by maintaining honesty, hard work and professionalism. With the united efforts of all of us, including paying insurance claims quickly and properly, Popular Life will become a pioneer in the country’s insurance sector.
The company’s Managing Director and CEO BM Yusuf Ali said, Insurance is an important financial security for the uncertain future of people. Therefore, Popular Life is working relentlessly to ensure transparency, accountability and timeliness in settling customer claims. Handing over checks across the country is a real reflection of our commitment to customers.
He said, paying claims as promised is very important to maintain people’s trust in insurance companies. Popular Life is working to improve the quality of insurance services by being there for its customers and delivering their due money on time.
Importance of restoring trust in the insurance sector:
Customer trust is very important for the expansion and sustainable development of the insurance sector in Bangladesh. One of the main conditions for the financial protection that the customer expects when taking out an insurance policy is to properly receive that benefit after raising a claim. In particular, life insurance claims are related to the future plans of many families, savings, children’s education and urgent financial needs.
Therefore, it is important to reduce delays in claim settlement, simplify the necessary processes, maintain effective communication with customers and pay the due money as per the terms of the policy. When the quality and accountability of the insurance company’s service is visible, there is an opportunity to create a positive perception of insurance among the general public.
The company’s Managing Director BM Yusuf Ali said that Popular Life’s nationwide claim settlement program is an initiative to give importance to customer service. If all eligible claims are settled transparently and on time, maintaining its continuity can gain customer trust and play a positive role in the development of the country’s insurance sector.
According to the company, Additional Managing Directors BM Shawkat Ali and Mostafa Helal Karib, Senior Deputy Managing Director Syed Motahar Hossain, Deputy Managing Director Md. Kamal Hossain Mohsin and Mohammad Khalilur Rahman Sikder and other senior officials were present at the insurance claim cheque distribution ceremony in different regions.
